FlyJustice Service Fee

At FlyJustice OÜ,we believe in complete transparency — no hidden costs, no
confusing clauses, and absolutely no surprises.
You’ll always know exactly how much we charge and when we charge it.

Standard Service Fee

No Upfront charges

When you choose FlyJustice, you pay only when you win. There are no upfront payments, no retainers, and no processing fees.

When you choose FlyJustice, you pay only when you win. There are no upfront payments, no retainers, and no processing fees.

This “no-win, no-fee” principle ensures that our success is directly tied to yours. We only get paid when you receive your payout from the airline.

Standard Service Fee

Our standard fee is 35% of the successfully recovered compensation amount (VAT not applicable at present).

FlyJustice is currently operating under Estonian registration and is not VAT-registered during the initial launch phase when our pricing remains VAT-free, providing you with maximum value and transparency.

Once VAT registration becomes active, it will be clearly indicated and reflected on this page and in all customer invoices.

There are no extra deductions — all transaction and transfer costs are included in our fee.

Loyalty Reward Program

We value trust and loyalty.

That’s why FlyJustice offers a special program for returning passengers called FlyJustice Preferred Clients. You automatically become a FlyJustice Preferred Client, after 3 successfully compensated personal claims with FlyJustice earning a lifetime reduced service fee of 30% on all future cases.

FlyJustice Preferred Client

Loyalty Reward Program

No forms, no sign-ups — it’s automatic.

Loyalty status is linked to you as an individual passenger, not your email address.If you submit claims on behalf of family or friends, their cases are treated independently.

This ensures fairness — our loyalty discount rewards returning passengers who trust us with their own flight claims.

Simplified for a future compensation of €400:

  • Standard fee (before Preferred status): €140
  • Preferred Client fee: €120
  • You keep: €280

This 5% loyalty discount is our way of thanking you for your continued trust in FlyJustice.

Legal Action Policy

At FlyJustice, we always aim to secure your compensation through direct negotiation with the airline. However, some airlines refuse to comply even with clear legal obligations. In those cases,
we may need to escalate the matter through legal proceedings in cooperation with our partner law firms across the EU.

Here’s how it works:

  • We’ll always inform you before any legal escalation.
  • You’ll have the option to approve or decline legal action.
  • If we proceed and win, an additional legal surcharge of 15% is applied to the recovered compensation.
  • If we lose, you owe nothing.

This surcharge helps cover the additional costs of court filings, legal drafting, and representation — but only applies after your explicit consent and only when the case is successful.

We believe in protecting your rights without ever exposing you to out-of-pocket legal expenses.

Our Service Fee At A Glance

Type of Fee
When It Applies
Amount
Your Cost If We Lose
Standard Service Fee
On a Successful Claim
35%
Free
Loyalty Reward Program
(FlyJustice Preferred Clients)
After 3 Successful Claims
30%
Free
Legal Action Policy
If legal action is required but only after you consent and case is won
Additional 15%
Free

***All fees are success-based and charged only when compensation is received. Also VAT is not applicable yet; we will update once VAT is applicable on these Service Fee Structures.

Why Our Pricing Model Is Fair

We built our pricing structure on three principles:

  1. Transparency – Every client knows the exact percentage of what is charged and process upfront.
  2. Fairness – You never pay before you’re compensated.
  3. Loyalty – Frequent clients are rewarded permanently through our Loyalty Reward Program.

We only succeed when you do.

Disclaimer

FlyJustice follows the highest standards of consumer fairness and legal transparency as required under:

  • EU Regulation (EC) No. 261/2004 (Air Passenger Rights Regulation)
  • Directive 2011/83/EU (EU Consumer Rights Directive)
  • Estonian Consumer Protection and Technical Regulatory Authority guidelines

We also comply with all advertising and pricing transparency standards under EU Directive 2005/29/EC (Unfair Commercial Practices).

This Service Fee page is for transparency and information purposes only.
Once registered, the applicable VAT rate and updated pricing will be clearly displayed on this page.
Until then, all service fees are exclusive of VAT but VAT-free, as no VAT is currently applied.

It forms part of our Terms & Conditions and is governed by Estonian and EU consumer law.
FlyJustice OÜ reserves the right to adjust pricing structures in compliance with regulatory changes or VAT registration obligations.