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Our Services: Justice for Every Passenger
We've got you covered
From delays to cancellations, overbooking to missed connections - Fly Justice makes sure airlines respect your rights. Even when csh compensation isn't possible, care and assistance are always guaranteed.
Table of Contents
- Our Services: Quick Passenger Rights Guide
- Flight Delays.
- Flight Cancellations
- Denied Boarding
- Overbooking
- Missed Connections
- Extraordinary Circumstances
- Care & Assistance
- Quick Disclaimer
Our Services: Quick Passenger Rights Guide
We assist passengers in claiming what they’re entitled to under EU Regulation 261/2004. Below you’ll find a quick overview of your rights for each type of disruption — when it counts, when you’re eligible, and what compensation or care you may receive.
Flight Delays
- Counts When: Your flight arrives at its final destination with a delay of 3 hours or more.
- Eligibility: Applies if your flight departs from an EU airport (any airline) or lands in the EU on an EU airline.
- Rights: Meals, drinks, and two free communications during the wait. Hotel accommodation and airport transfers if the delay extends overnight. Option to cancel and get a full refund if the delay exceeds 5 hours.
- Compensation: €250 – €600 per passenger, depending on flight distance and actual delay at arrival.
Flight Cancellations
- Counts When: A flight scheduled in your booking does not operate at all, or is replaced by a different service.
- Eligibility: Covered if you were informed less than 14 days before departure and the cancellation wasn’t caused by extraordinary circumstances.
- Rights: Right to choose between a full refund or an alternative flight at no extra cost. Care entitlements include meals, drinks, communications, and hotel + transfers if overnight stay is required.
- Compensation: €250 – €600 per passenger, depending on distance, unless the airline proves extraordinary circumstances.
Denied Boarding
- Counts When: You are refused entry onto a flight despite having a valid ticket, booking, and arriving on time, usually due to overbooking.
- Eligibility: Applies if you did not voluntarily give up your seat in exchange for benefits offered by the airline.
- Rights: Right to re-routing on another flight or a full refund. Care assistance (meals, drinks, hotel if necessary) must be provided.
- Compensation: €250 – €600 per passenger, depending on flight distance.
Overbooking
- Counts When: The airline has sold more tickets than available seats on the aircraft, and you are denied boarding against your will.
- Eligibility: Same as denied boarding — applies if you were ready to travel and checked in on time.
- Rights: Refund or re-routing at the earliest opportunity. Assistance includes meals, refreshments, accommodation if overnight, and transfers.
- Compensation: €250 – €600 per passenger, depending on flight distance.
Missed Connections
- Counts When: You miss your connecting flight because your first flight was delayed, cancelled, or denied boarding, and both flights were booked under one reservation.
- Eligibility: Applies to multi-leg journeys within the EU or involving an EU carrier. The delay is assessed based on the arrival time at your final destination.
- Rights: Rebooking on the next available connection, meals and drinks during waiting time, hotel if overnight, and transport between airport and hotel. Refund option if re-routing is not suitable.
- Compensation: €250 – €600 per passenger, based on the total journey distance and length of arrival delay.
Extraordinary Circumstances
- Counts When: The disruption is caused by events outside the airline’s control, such as severe weather, airport or air traffic control restrictions, bird strikes, or medical emergencies.
- Eligibility: Passengers are still protected under EU law, but airlines are not obliged to pay cash compensation if the delay/cancellation was truly unavoidable.
- Rights: Meals, refreshments, hotel and transfers if needed, two free communications, and rebooking or refund.
- Compensation: Not payable under extraordinary circumstances.
Care & Assistance
- Counts When: Your flight is disrupted and you incur necessary expenses (meals, hotel, transport, essentials during baggage delay), even if no compensation applies.
- Eligibility: Applies to all passengers facing delays, cancellations, denied boarding, missed connections, or overbooking, regardless of extraordinary circumstances.
- Rights: Airlines must cover your essential needs — meals, hotel, transfers, and two free communications. If baggage is delayed, you can claim the cost of essentials. With receipts, airlines reimburse full expenses; without receipts, you may receive a forfait (flat rate). Vouchers may be offered, but if they don’t cover all costs, you can claim the balance.
- Compensation: Not in the form of cash under this category, but reimbursement of documented expenses.
Quick Disclaimer
This page gives you a short overview of your air passenger rights under EU Regulation 261/2004 and related protections. It’s meant as a quick self-check, not the full rulebook.
- Actual eligibility depends on specific conditions, such as flight route, airline, cause of disruption, and length of delay.
- Certain situations like extraordinary circumstances (bad weather, air traffic control restrictions, strikes outside the airline’s control) may limit compensation but still guarantee care and assistance.
- For full details, always check the complete guide linked at the end of each section.
Think of this as your starting point: if you match the basics here, it’s worth checking the full guide to confirm your exact rights.