Frequently Asked Questions
At Fly Justice, we believe every passenger deserves clarity, fairness, and justice. This FAQ section answers the most common questions about our services, your legal rights under EU Regulation 261/2004, and how we ensure a smooth and transparent experience from claim submission to payout.
Let’s learn more about what and how Fly Justice offers you their services:
Fly Justice is here to make claiming compensation easy.
When your flight gets delayed, cancelled, or you’re denied boarding, we step in to handle everything — checking if you’re eligible, contacting the airline, and making sure you get paid what you’re owed.
You don’t need to worry about paperwork or legal details — we take care of it all safely and securely under EU law (Regulation 261/2004).
Because we make claiming compensation effortless, transparent, and secure.
- Zero Paperwork: Just enter your flight details — we handle everything from start to finish.
- No Win, No Fee: You pay nothing upfront and only if we succeed.
- Legal Expertise: Our aviation-law partners ensure every claim is built for maximum success.
- GDPR Compliant: Your data stays fully protected and handled with strict EU privacy standards.
- Real-Time Claim Tracking: Track your case anytime with real-time updates and full visibility.
- Passenger-First Support: We don’t just process claims — we stand up for your rights and make sure you get the ustice and compensation you deserve.
We assist with claims arising from:
- Flight delays (usually 3+ hours arrival delay, depending on regulation)
- Flight cancellations
- Denied boarding / overbooking
- Missed connections
- Care & assistance (meals, accommodation, transport)
- Fill out our online claim form with your flight details.
- We perform a free eligibility check.
- If eligible, you authorize us to act on your behalf and upload supporting documents (e.g. booking confirmation, boarding pass).
- We then negotiate with the airline, and if necessary take legal escalation steps, while keeping you informed.
We operate on a contingency basis: if your claim fails, you owe nothing. If we win your compensation, we take a pre-agreed percentage of 35% with applicable taxes. No hidden charges or surprise costs.
FOR DETAILED INFO, PLEASE VISIT
Service Fee Page
Airlines sometimes take longer than expected to review claims. If that happens, Fly Justice will continue to communicate with them on your behalf,sending reminders and maintaining follow-ups.
Should a claim become complex or need legal input, we’ll guide you on the best next steps — transparently and without hidden costs.
Fly Justice is a newly launched passenger-rights platform, but we’re built on proven legal expertise and best practices from the EU claims industry.
Every case we take is carefully screened for eligibility and legal strength — meaning we pursue only solid claims with a high likelihood of success.
Our goal: maximize your chances of winning compensation, every time.
It depends on the statute of limitations in the relevant jurisdiction — commonly 2 to 6 years. We check your eligibility period before accepting your case and inform you accordingly.
Yes, you can file claims for all passengers who were part of the same booking, or act as a contact person. However, compensation is always paid to the actual affected travellers.
At the moment, Fly Justice specializes in flights that fall under EU Regulation 261/2004 — this includes most flights departing from or arriving in the EU on EU-based airlines.
This focus allows us to deliver faster results and stronger legal representation where we’re experts.
We’re growing quickly and plan to expand beyond the EU soon, so if your flight isn’t covered yet, don’t worry — we’ll guide you to the right information or let you know as soon as we can help.
Typical documents include:
- Booking confirmation / e-ticket
- Boarding pass (physical or digital)
- Correspondence with airline (if any)
- Receipts for any extra expenses (meals, transport, hotel) If you don’t have all the documents, we still can often proceed and help recover what’s possible.
We provide a client dashboard enabling you to see: claim progress, documents submitted, communications, expected timelines, and payout status. You’ll also receive milestone updates via email.
We treat your data with strict confidentiality. We use secure encryption, adhere to applicable GDPR data protection regulations , and only share necessary information with airlines or legal partners under confidentiality obligations.
- Fly Justice works strictly under EU Regulation 261/2004, which protects passengers when flights are delayed, cancelled, or overbooked.
- This law ensures travellers on EU flights — or flights operated by EU airlines arriving in the EU — are entitled to compensation of up to €600, along with care and assistance where applicable.
- Every claim we handle follows this regulation, giving you a strong, legally backed path to justice.
Fly Justice isn’t an insurance provider or a quick-claim app — we’re your legal representative.
While insurance or apps may pay small fixed amounts or exclude certain cases, we fight for your full legal compensation under EU law — up to €600 per passenger.
We also handle the entire process: from claim filing and negotiation to escalation and enforcement — ensuring your rights are fully protected, not partially covered.
No worries — Fly Justice reviews every case carefully, even complex ones.
If your journey includes connecting flights, codeshares, or multi-leg routes, we analyze which part of your trip qualifies under EU Regulation 261/2004.
If the airline cites extraordinary circumstances (like extreme weather or air traffic control restrictions), we check whether that’s valid under legal precedent.
Our team always keeps you informed about your claim’s
chances, strategy, and next steps.
You can easily reach our support team via:
Email:
support@flyjustice.com
Contact Form: Click Here
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